APPLICATION SUPPORT

Taking Responsibility for your PowerBuilder Suite

OCS has been assisting clients in running efficient and effective application support functions. OCS can provide a range of services to assist organisations including:  Full Service Managed Application Support (on-site or off-site); any combination of service levels from Helpdesk to 3rd line services; provision of resources, consultants to client teams across 1st, 2nd or 3rd line.

Comprehensive Application Support for PowerBuilder Systems

Ensure the smooth operation of your PowerBuilder applications with OCS PowerBuilder’s tailored support services. Our flexible, scalable solutions are designed to keep your systems running at peak efficiency while minimising downtime and disruptions.

Why Choose OCS for Application Support?

• Proactive Monitoring: We go beyond reactive fixes by actively monitoring your applications to identify and resolve potential issues before they impact operations
• Expert Troubleshooting: With decades of PowerBuilder experience, our team excels at resolving complex technical challenges quickly and effectively
• Scalable Solutions: From small-scale helpdesk support to fully managed application services, we customise our offerings to fit your business needs
• Fine-Tuning Applications: There will always be a need to refresh your applications. You can see this as a fine-tuning operation, common to all software solutions. Appeon, the owners of the PowerBuilder brand provide the ability to upgrade PowerBuilder applications to support the rapid changes in other operation systems and databases.

Our Support Services

• Helpdesk & Issue Resolution
• Rapid response to user queries and technical issues
• Support for day-to-day application usage and troubleshooting
• Managed Application Services
• Ongoing maintenance to ensure optimal performance and reliability
• Regular updates and patch management to keep systems secure and up to date
• Performance Optimisation
• Continuous assessment to identify bottlenecks and improve system efficiency
• Database tuning and integration support
• Knowledge Retention
• Comprehensive documentation of your systems to ensure seamless knowledge transfer
• Building a knowledge base for improved support efficiency over time

The OCS Advantage

• Dedicated Team: Our skilled support professionals are always available to assist with any challenges
• Seamless Continuity: Whether you’re transitioning to a new system or enhancing your current one, we ensure uninterrupted operations
• Client-Centric Approach: We work as an extension of your team, focusing on solutions that align with your business goals.